AT&T network outage disrupts services for thousands

Published 2:39 pm Thursday, February 22, 2024

Beginning early Thursday morning, thousands of AT&T customers, including many in areas of Butler, Lowndes and Crenshaw County, experienced disruptions in phone services due to a widespread network outage. AT&T posted an update on Feb. 22 at 10:15 a.m., acknowledging the issue in a statement. 

“Some of our customers are experiencing wireless service interruptions this morning,” representatives said. “Our network teams took immediate action, and so far, three-quarters of our network has been restored. We are working as quickly as possible to restore service to remaining customers.”

According to data from Downdetector.com, over 291,000 AT&T users reported outages between 3:30 a.m. and 6:50 a.m. ET. By noon ET on Thursday, Downdetector had received about 40,000 reports of service issues from AT&T customers, down from a peak of more than 70,000 reports. Most complaints were focused on problems with mobile phones or wireless service.

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Outages were particularly prevalent in major cities such as Houston, San Antonio, Austin, Chicago, New York, Miami, Dallas, Atlanta, and Indianapolis, according to Downdetector.

Customers of Verizon and T-Mobile have also reported outages with services impacted for customers served through connection with AT&T towers.

Despite efforts to restore service, AT&T has not disclosed the cause of the outage. Outage maps from www.outage.report continue to display areas affected by the disruption.